What Prostitutes, Nurses and Nannies Have in Common
LatestMy longest stint as a care worker has been as a prostitute, but nearly every job I’ve ever held has involved what Arlie Russell Hochschild termed “emotional labor.” No one who’s known me as an escort, a nanny, or a waitress is surprised to see me going to nursing school; emotional labor gives the most back to me, despite whatever complications it brings up.
Hochschild defines emotional labor as “the management of feeling to create a publicly observable facial and bodily display.” This is distinguished from “emotion work,” the private use of emotional self-manipulation, because emotional labor “is sold for a wage and therefore has exchange value.” In emotional labor, a worker’s emotion is the commodity. Bartenders, therapists, child care workers and the like trade in emotions, and put their own private feelings on the line in the process. Emotional labor, like all work, takes its own peculiar tolls. In the world of commodified caring, the greatest risk to professional longevity is burnout, the stultifying feeling of not being able to keep up with the emotional demands of the job.
1. Waitresses gone wild: family restaurant as exercise in emotional damage control
In my first years out on my own, I did what most teenagers who have rent to pay do: I worked an assortment of dead-end part time jobs waiting for it to get better. Now and then, I picked up the overnight shift at a 24-hour diner, and kept the coffee coming while homeless men organized their belongings and drunk students from the Jesuit university played dad music on the jukebox. I took a shine to the work and got myself hired at a Pakistani restaurant called Fortune Kebab down the street, where I found there were barely any customers and that the job mostly consisted of playing with Fortune’s kids in the parking lot and trying to avoid Fortune’s pervy advances. He’d told me he had another waitress who was out of town, and he was probably going to fire her when she came back, but there was some scheduling confusion, and one day she and I were face-to-face comparing horror stories of sneaky squeezes and upskirt stares. We staged an incredibly satisfying walkout together and I figured I was done with Fortune for good.
From Robin Hustle’s “Curdled Milk.”
A few years later, he called me in a desperate moment to talk me into working there again, and after prodding him into a fifty cent raise and the right to hire some friends so I wouldn’t have to work twelve hour shifts, I conceded. We were both pretty desperate. Fortune’s name was the result of a fortuitous lawsuit won after an accident he’d lived through when he was driving a cab. He was one of the slimiest men I’ve ever known. His kids were sweet, though, and badly in need of kind attention. His wife was mostly silent, and her father the cook, Uncle, taught me some basic Urdu in the kitchen so we could butcher our way through the orders and occasionally make small talk.
Carrying plates from the kitchen to her tables is hard on a waitress’ feet but not on her feelings; the emotional labor waitresses do is in providing the experiences their customers want, knowing when they want to feel at home and when they want to feel adventurous, smiling and chatting them up just enough, never too much, and disarming aggressive, pushy, and needy customers with the right emotional response. At Fortune’s, my customers weren’t just the ones sitting at the tables; Fortune himself demanded a bizarre fidelity from me. Though I was hired as a waitress, most of the work I did at the restaurant was as a surrogate for the needs of Fortune and his family. He’d chastise me for baring too much flesh and then go in for a squeeze, and treated me to stories of his previous, unarranged marriage to an Irish-Californian woman, who unlike me shaved not only her armpits but also her “bikini area” after learning that Fortune shaved his by religious obligation. I was his unwilling confidante and would-be mistress, and he’d rage at me when he noticed me flirting with the group of older men who’d meet at the restaurant on occasion to flirt, drink, and tip heavily. Turning a light flirtation toward him was usually enough to make him back down.
For his kids, I was a protector against their father’s moods, especially for Nimr, the younger boy. Nimr was usually singled out for Fortune’s anger; in kind, he was withdrawn, moody, and anxious. When you see a parent engaging in abusive behavior in public, the worst thing you can do is call them out on it, because they’ll transfer their embarrassment to more rage against their child. You’re supposed to act as a distraction, getting the child’s attention and keeping it until the parent calms down. I kept Nimr busy when I could, kept him away from Fortune when I could, and felt helpless and complicit when I couldn’t. I was stretched thin at the restaurant, playing more roles than I could keep up with and never playing them well enough. I knew that when I eventually left I’d be upsetting the balance of an extraordinarily turbulent family, and selfishly, I didn’t know where else I wanted to be.
2. Sex sells; so does sex
Wages plus tips at Fortune Kebab rarely added up to minimum wage, and in those years I did the occasional session at a foot fetish dungeon downtown to make rent. The man who ran the dungeon looked horrifying (shoulder-length greasy curls, morbidly obese, toenails long and thick with fungus in a foot fetish dungeon — when I went in for my interview, he was sprawled out on the floor like a strange amalgamation of Manet’s Olympia and Jabba the Hut, wearing a set of green Shrek ears on his head) but was a decent person, really. Unfortunately, he was incompetent and never gave me much work.
Then again, I was never a very good domme. To be a successful domme, you have to master the art of overreacting, of constantly shifting between emotional presentations of anger, tenderness, and annoyance. Labile affect is essential to the role. I enjoyed getting paid to meet strangers and watch them masturbate-I just didn’t like fumbling my way through sessions feeling like I was starring in a B movie about a lingerie-clad woman who crushes men under her heels. I didn’t take the work home with me because I wasn’t invested enough to care. I toyed around with the idea of branching out into something less performative, more hands-on. I’d had friends who introduced me to the dungeon, but I didn’t really know any escorts then, and I didn’t know if I was cut out for the work, though I knew I was intellectually at ease with the job. Without realizing what I was doing until it was done, I had an unpaid sexual encounter that made me realize I was ready to delve into work as an escort.
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