Housekeeper Suing Marriott Says Supervisors Laughed Off Guests Groping Her

Illustration for article titled Housekeeper Suing Marriott Says Supervisors Laughed Off Guests Groping Her
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Leticia Vallejo, a housekeeper who has worked at a Marriott branch in Irvine, California for 18 years, filed a lawsuit against the hotel on Monday. According to reporting by Bloomberg, Vallejo claimed that in 2017, a drunk man who was a guest at the hotel groped her while she was cleaning the bathroom in the lobby and offered her $50.


This is how Vallejo described management’s response to Bloomberg:

In an interview, Vallejo, 51, said that when she told one of her supervisors, the response was laughter—and a joke to the effect of “he should have offered you $100.” This wasn’t the first, or the last, incident in a hotel bathroom, said Vallejo, who has worked at the Marriott location for 18 years. Men often urinate in front of her and make inappropriate comments or advances. It’s a regular occurrence for female housekeepers, she said.

In the complaint, Vallejo details how she repeatedly asked for a sign to block guests and keep them out while she was cleaning the bathroom. Eventually her supervisors provided her with an “8 ½ x 11 inch sheet of paper” that did little to deter guests.

Bloomberg spoke to three other women at the Irvine Marriott who had similar stories of harassment and management inaction. As Lilliana Rodriguez, another Marriott employee of 18 years, told Bloomberg, “They never listen to us. They always tell us what is important are the guests.” Irvine Marriott employees voted to form a union earlier this month.

Low-income workers who clean our hotels and houses and who work in retail labor in conditions that make them extremely vulnerable to sexual harassment. They are often alone with guests and, as Vallejo’s case shows, often receive little help or recourse from managers.

Hotel executives at chains like Marriott are well aware of the problem because workers like Vallejo have refused to stay quiet. Last December, Marriott workers conducted the largest hotel strike in US history, securing wage increases and some sexual harassment protections. But as stories persist, it’s clear that there is a still long way yet to go.



When the Strauss Khan thing happened, the only thing that surprised me was that the Hotel backed the maid.

Me, when one famous, old (and now dead) actor tried to “get frisky” with one of my evening maids… The Director wanted her to apologize to him.

Because she’d ran away.

Just so you know, I saw her running like her life depended on it, went searching and found her in a linen closet on the opposite site of the building, curled in the fœtal position and obviously in a state of shock.

I’ve worked as evening housekeeper for some years, and I remember the system we had in place. Oh, first you must know that evening chambermaids are often students. So, young.

They’re doing evening service,: tidying up the rooms, turning down beds, leaving chocolate… And of course responding to guest demands for extra towels ans such. They get beeped by reception and deliver what is needed.

So, the system: First beep, you go. Second beep, you go but you warn the evening housekeeper so they go to your floor, ready to knock on door if you’re not out soon enough. Third beep? You don’t go, the housekeeper will.

I was also in my 20s at the time, but I’m 6 feet tall and not real pretty… I can’t tell you how many naked men and deflating penises I’ve seen in those years, I stopped counting fast.

Last bit? That system was anything but official. Because, guess what? There was no problem. My take on it? When a hotel tells you there’s no problem, they’re lying. Especially the luxury places.

Because the more money they have, the more they think they can boink the help.