“I am writing to your company, Global Tel Link, but I seek to appeal to a human being,” Miguel wrote in July of this year. He has not seen his family in over a year due to covid-19 restrictions. “How you have treated me and my family, your consumers, through your business practices has caused us great harm.”

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He continues:

“This comes as I, like other incarcerated individuals, am seeking to rebuild the family connection eroded by the added separation of covid restrictions and severe lockdowns. For me, this has meant not seeing anyone in my family in person for over a year... covid isolation has meant sporadic and limited phone calls with poor sound quality that is at times static-filled to an unbearable level, interrupted every few minutes by needless recordings, without privacy from the commotion of others calls, on 12 phones for 700-800 individuals which consistently break down or are ‘disabled’ (inoperable). In the first 12 months, this also meant the mass frenzy of monetarily ‘free’ phone call days that in actuality were very costly... to the incarcerated and our families.”

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Ironically, in GTL’s own press release, they write that their partnership with Sesame Workshop will offer incarcerated individuals resources that “highlight the importance of communication and their ongoing role as a parent.”

Pretty hard to do that if you can’t even have a clear phone call, let alone if you’re unable to afford one, thanks to GTL. It’s a move that not only leaves incarcerated parents in a bind—it also disproportionately impacts low-income families, a cruel irony given Sesame Street’s historic accessibility to low-income families.

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“GTL and Securus worked with jails to end in-person visits so that people too poor to pay bail cannot see or hug their kids,” Alec Karakatsanis, founder and executive director of Civil Rights Corps, tweeted Friday. “Why? Because then they spend more $$, with kickbacks to the jails.”

Karakatsanis continued: “Now, using the very money it extracted from some of the poorest families in our society—families too poor to buy their loved ones out of jail—GTL is laundering its reputation by partnering with Sesame Street to teach children about ‘coping with incarceration’ of their parents.”

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During a GTL prison phone call, a recording of a woman’s voice intones “thank you for using GTL.” How soon until that voice is replaced with Elmo’s?