Eleni Pinnow wrote an obituary after the death of her sister Aletha Meyer Pinnow on February 20. In Eleni’s words, Aletha died “from depression and suicide.” The obituary quickly went viral, because people were touched by Eleni’s message: Aletha was so much more than her pain.

As we increasingly rely on digital assistants like Apple’s Siri or Samsung’s S Voice, many question the extent to which these systems should be programmed to respond to crises like rape or domestic assault. For the time being, a recent study finds, they’re scarcely of any use.