Woman Sues Subway After Worker Writes 'Big Mama' On Her Order

A California woman is suing fast food chain Subway after she got a rude message on her order.

Allison Brown says she was bullied by a Subway worker who decided it would be funny to write “Big Mama” on the box of a flatbread pizza she ordered, according to the New York Daily News.

“I just broke down crying. I couldn’t eat it. I kept thinking, ‘Big Mama’ doesn’t need to eat. It started really messing with me. I started thinking, ‘Maybe I need surgery. Do I really look that bad? What’s wrong with me?'”

Before everyone starts second guessing if this was a fake or not, the owner of the franchise where this occurred admitted that his employee did write the message:

Brown, a 45-year-old nursing assistant from Murrieta, Calif., said she immediately contacted the shop’s owner and was told the employee admitted writing the cruel remark, but countered that he only wrote it on one of her boxes, not all the items in her family’s order.

“The owner said the employee didn’t know better, that he just didn’t get it,” Brown told The News. “He begged me not to go to the media, so I tried to work with him, but then nobody was calling me back. It’s not right. This really hurt me.”

Brown said she left Subway’s corporate offices a tearful message, but got no response. She then hired a lawyer. She said she turned down an initial offer of $5,000 which included a confidentiality agreement barring her from talking about the case.

[Attorney Dan] Gilleon said a letter sent by Subway’s corporate office this week refused to take any responsibility for the issue. He now plans to file the lawsuit in the next few weeks, he said.

[….]

“They need to make sure all employees take training. And it’s something they should have done already. It should be in their franchise agreements,” he said. “If they can dictate how thinly the onions on the sandwiches are sliced, they can and should do this.”

The owner issued a response to the media, via ABC10:

In statement, restaurant owner Sanjiv Mehta said:“As a small business owner, I do not tolerate discrimination of any kind. When I learned of this incident I immediately investigated and disciplined the employee involved. I also made contact with the customer in an effort to resolve this matter.”

Brown said she wants to have part of her lawsuit include a plan for sensitivity training to be part of Subway’s franchise agreements, according to ABC 10.