Tabloid Won't Honor Its Satisfaction-Guaranteed Refund Policy

Illustration for article titled Tabloid Won't Honor Its Satisfaction-Guaranteed Refund Policy

Prepare yourself for the shocking tale of how one tabloid deceived its readers for weeks, seemingly without remorse. I'm not talking about how the weekly gossip rags regularly print spurious rumors about Jessica Simpson's undying love for Nick Lachey or Suri's skincare regimen. OK! magazine broke a promise, and no amount of adorable Jolie-Pitt kid photos will ever make it up to me.

Illustration for article titled Tabloid Won't Honor Its Satisfaction-Guaranteed Refund Policy

Picture it: November 2010. While doing Midweek Madness, a fellow staffer notes OK! has started printing on its cover, "SATISFACTION GUARANTEED OR YOUR MONEY BACK." (Click to enlarge) This seems like a risky business plan, since in our professional opinion, the mag deserves a "F" just about every week.

Illustration for article titled Tabloid Won't Honor Its Satisfaction-Guaranteed Refund Policy

There's an order form in the back of the magazine that declares, "We're so sure you've enjoyed this week's fantastic issue of OK! that if you haven't we'll give you your money back!" All customers have to do is mail their receipt, along with a 15-word explanation of why the issue wasn't satisfying, to an address in Florida. Though I've been burned by OK!'s cover lies before, I decide to take up their offer.

This proves more challenging than you'd think. Jezebel has been cataloguing the incoherent celebrity drivel contained within the pages of OK! for several years, and it's hard to distill all that vexation into 15 words. Eventually, I settled on, "You print lies. And I dislike the use of hot pink in your design scheme."

I purchased my own copy and use my home address, lest it be deemed a "fraudulent submission" by the brain trust operating OK!. After mailing an envelope out on November 11, I begin waiting for the glorious day when OK! will address my grievances. According to the fine print, it will take "approximately 6-8 weeks after receipt and verification," to receive a check for the $3.99 OK! essentially robbed me of with its egregious claims about Kim Kardashian's romance with Kanye West and attempts to pass off Bachelor ads as gossip.


Day after day, I camp out next to my mailbox, eventually drawing ridicule from the neighborhood children — and still no check. Now it's been 13 weeks, and I fear my dream of using the $3.99 to drown my pain in an ice cream sundae that would elicit an epic shaming from the nutritionist in the "What I Ate Today" column will never be realized.


So, we're through, OK!. Your gossip never made me happy, and from now on when I need to know "Who Wore It Better?" I'll turn to Star, Life & Style, Us, In Touch, People, or possibly E!'s Fashion Police. They may not tell me the truth either, but at least they never promised to keep me satisfied in the first place.

Earlier: This Week In Tabloids: John Mayer's White Supremicist Dick Strikes Again



UGH. I hate hate hate hate OK! magazine with a passion. I placed an online order somewhere, and apparently I had to OPT OUT of a free one-year subscription to OK!, which obviously I didn't notice because it was tiny tiny tiny and at the very end of the ordering process where it had no right to be. So I start getting OK! magazines in the mail. I call the OK! subscription number listed inside the magazine, and they told me which online retailer gave me the free subscription and that they would DEFINITELY stop sending me the magazines (I kept telling them I didn't want it, even for free).

Seven months later? I'M STILL GETTING THEM. Ugh. I think it's been MORE than a year, too. They haven't even sent me a subscription renewal, they just keep sending them, every week, like clockwork. I'm thinking I'm going to have to be one of those disgruntled customers on the phone for them to finally get the point that I don't want to be burdened with the task of placing their magazine into the recycling pile for them. I know it's all so they can tout their readership numbers to sell ads, but one less person is not going to make a huge difference...