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Customer Sues Starbucks Over Iced Coffees That Are More Ice Than Coffee

A photo of iced coffee filled with lies
A photo of iced coffee filled with lies

A disgruntled Starbucks customer is suing the popular coffee chain, claiming its iced drinks are insufficient and falsely advertised.


Stacy Pincus, from Illinois, filed a lawsuit against Starbucks on April 27, accusing the company of cheating its customers out of delicious cold iced coffee. Too much ice is the problem. The complaint reads in part:

A Starbucks customer who orders and pays for a Cold Drink receives much less than advertised—often nearly half as many fluid ounces. This is a class action lawsuit against Starbucks for misrepresenting its Cold Drinks as having more fluid ounces of the ordered Cold Drink than it actually delivers—and charges—the customer for.


What’s really being made? Lies. In practice, this means a Venti is not really a Venti (24 fluid ounces), Pincus argues.

The complaint continues:

Plaintiff would not have paid as much, if anything for the Cold Drinks had she known that it contained less, and in many cases, nearly half as many, fluid ounces than claimed by Starbucks. As a result, Plaintiff suffered injury in fact and lost money or property.

Haven’t we all suffered injury? With her lawsuit, Pincus touches on one of America’s greatest unresolved flaws: drinks overloaded with ice.

The suit alleges a conspiracy is afoot, in that “Starbucks instructs its employees to provide its customers with fewer fluid.”


A Starbucks rep responded to BuzzFeed in a statement: “Our customers understand and expect that ice is an essential component of any ‘iced’ beverage. If a customer is not satisfied with their beverage preparation, we will gladly remake it.”

This matter is now in the hands of our great judicial system.

Image via Getty

Culture Editor, Jezebel

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Kat Marlowe

Yes, a lawsuit seems like a reasonable reaction instead of, you know, asking the barista to go light on the ice.