As of Friday morning, the website for teen-focused, beleaguered online retailer Shop Jeen was inaccessible.

According to BuzzFeed, which first reported the website’s disappearance, customers first noted that the website was acting erratically on May 13. That same day, customers began noticing that “sale” items were actually being marked up.

On Tuesday, 24-year-old Shop Jeen founder Erin Yogasundram reportedly posted a Snapchat video in which she said there was “a lot of shit going on” with the company and would have a statement soon.

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Jezebel spoke with a number of vendors, customers, and former employees in September—all of whom had complaints about the conduct of Yogasundram and the way she and her partner Amelia Muqbal did business. Vendors claimed they were never paid for large orders of their goods; customers did not receive purchased items, or they did and they were of shoddy quality; employees noted that Yogasundram was “rude, insensitive, and unrealistically demanding,” made promises about benefits and vacations that went unchecked, and eventually, several employees’ checks bounced.

In June, the company laid-off every New York-based employee and announced the company would be relocating in Los Angeles, presumably for a fresh start. Jezebel spoke with a former employee at the LA-based Shop Jeen who attested that practices had not changed.

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“Shop Jeen has been experiencing operational challenges, which we are working extremely hard to address,” Yogasundram said in an emailed statement to BuzzFeed. “Fortunately, we are close to a resolution and the site will be operational shortly. Approximately 5 percent of orders from the last 60 days have been affected and we ensure that they will all be shipped. Nothing is more important to us than our relationship with out customers and we sincerely apologize for the disruption in service.”

Neither Shop Jeen’s Instagram account nor its Twitter explains the pause in services. In fact, the only tweets from the official account in the past week are retweets: one promoting a party, one from Hulk Hogan reading, “I am so sad,” and a number of Yogasundram’s tweets, including one that says, “JEALOUSY IS A DISEASE GET WELL SOON BITCH.”

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Yogasundram, for her part, has been tweeting vaguely about business troubles:

Yogasundram has not yet responded to Jezebel’s request for comment.


Image via ShopJeen.com.