The customer is already threatened everytime they watch a DVD with the FBI warning message that you usually can't skip. The answer is to just wait until the movie is shown on broadcast tv and record it. The supreme court has affirmed the right to record over the air broadcasts.
Debt Collector's Name
Address
City, State Zip
Re: Account Number
Dear Debt Collector:
Pursuant to my rights under federal debt collection laws, I am requesting that you cease and desist communication with me, as well as my family and friends, in relation to this and all other alleged debts you claim I owe.
You are hereby notified that if you do not comply with this request, I will immediately file a complaint with the Federal Trade Commission and the [your state here] Attorney General's office. Civil and criminal claims will be pursued.
Sincerely,
Your Name
Since one of the women was on parole for bank robbery, the court won't believe anything the women say. The court will believe any reasonable statement made by the security guard.