Proactiv Horror Stories: Tales From Skincare's Big ScamKatie J.M. Baker1/11/13 1:15pmFiled to: proactivBeauty mythScamsConsumer AdvocacyTopFb4442EditPromoteShare to KinjaToggle Conversation toolsGo to permalinkWhy is it so hard to quit Proactiv? Because, according to scores of frustrated customers, the company lures people in with enticing "free trials" that aren't as free as they seem and are next to impossible to cancel. We asked our readers for their own experiences with Proactiv's red tape, and they delivered: We got dozens of emails from people who had eerily similar experiences and are still battling the company months and years after attempting to leave Proactiv behind. Here are a few accounts we received — including an illuminating report from someone who claims to have been a Proactiv customer service rep.