At this point, it's beginning to seem like the TSA needs to create a new agency—the Dignity Protection Administration—whose sole job is just to stand next to TSA agents and make sure they don't do anything dumb. One thing that the DPA could do, for instance, is prevent TSA agents from opening jars containing people's dead grandfathers. An agent at the Orlando airport did just that recently, and it did not end well. She took the jar which was tightly sealed and labeled "Human Remains" from a man who was traveling from Florida to Indianapolis who says,
They opened up my bag, and I told them, "Please, be careful. These are my grandpa's ashes. She picked up the jar. She opened it up. I was told later on that she had no right to even open it, that they could have used other devices, like an X-ray machine. So she opened it up. She used her finger and was sifting through it. And then she accidentally spilled it.
The man said that between a quarter and a third of what was in the jar went onto the floor. D'oh. Now, were you to do something like this, you'd probably feel terrible, right? Well, not if you're this woman:
She didn't apologize. She started laughing. I was on my hands and knees picking up bone fragments. I couldn't pick up all, everything that was lost. I mean, there was a long line behind me.
Oh, that is no good. The agent will hopefully be disciplined since she clearly broke the rule saying that human remains in crematory containers are to be put through the X-Ray machine and not to be opened by agents under any circumstances. Meanwhile, the man is being fairly reasonable. He's only asking for an apology from the agent and the TSA, which seems like the least they could do considering the circumstances and that he had to leave part of his grandfather in the worst place on earth: the airport security line.
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