A Step-By-Step Guide to Getting Better Customer Service

Despite your best efforts to fix problems on your own, sometimes you just have to call for help-whether you've got broken gadgets, downed service, or just need to fix a company's mistake. Calling customer service can be a miserable eexperience, but when it comes time to bite the bullet and give them a ring, follow these tips to make it go as smoothly as possible. [Lifehacker]